What is ISO 10002:2018?
ISO 10002:2018 is an international standard that provides guidelines for implementing an effective Customer Complaint Handling Management System. It offers a structured approach for organizations to handle customer feedback, resolve complaints efficiently, and enhance overall customer satisfaction.
In our training program, you will explore the key principles of ISO 10002:2018, including complaint-handling processes, customer-focused culture, accountability, operational control, and continual improvement—ensuring your organization can manage customer concerns professionally and transparently.
Why is ISO 10002:2018 important?
In today’s competitive business environment, customer experience and trust are critical. ISO 10002:2018 helps organizations strengthen their complaint-handling processes to ensure that every customer concern is captured, assessed, and resolved in a timely and effective manner.
By adopting this standard, organizations can improve service quality, reduce recurring issues, demonstrate accountability, and build stronger relationships with customers. Implementing ISO 10002 also enhances transparency, improves operational efficiency, and supports long-term customer loyalty—positioning your organization as a leader in customer satisfaction and service excellence.